Find answers to common questions about our properties and services
Each residence is thoughtfully appointed and includes luxury furnishings, a fully equipped kitchen, high-speed Wi-Fi, premium linens and towels, professional cleaning, and all standard utilities. Select properties also offer amenities such as pools, gyms, parking, or concierge services, as detailed in each listing.
Reservations are secured by completing the booking process on our website, including acceptance of house guidelines and successful payment confirmation. Once completed, you will receive a reservation confirmation via email.
In most cases, full payment is required to confirm and secure your reservation. Certain residences or extended stays may offer staged payment options, which will be clearly outlined at the time of booking.
Your reservation is confirmed once payment has been successfully processed and written confirmation has been issued by our reservations system or team.
Availability cannot be guaranteed without confirmation. However, in select cases and subject to availability, a short courtesy hold may be arranged upon request.
Yes. Once your reservation is confirmed, your rate is locked in for the duration of your stay.
Yes. Some residences require a signed rental agreement as part of the reservation process. This is a standard requirement for select luxury properties.
If required, the rental agreement will be sent electronically after your booking is initiated or confirmed and must be completed prior to check-in.
Yes. For residences that require it, the signed rental agreement is mandatory to finalize the booking. Access to the property cannot be granted without a completed agreement.
The rental agreement outlines house guidelines, occupancy limits, property care expectations, liability terms, security deposit conditions, and applicable local regulations.
All rental agreements are completed electronically through a secure platform for your convenience.
Yes. All information provided is handled with strict confidentiality and in accordance with applicable data protection regulations.
Failure to complete the rental agreement within the required timeframe may result in cancellation of the reservation in accordance with booking terms.
Check-in begins at 3:00 PM, and check-out is by 10:00 AM. Early check-in or late check-out may be arranged upon request, subject to availability.
Yes, many residences offer secure self check-in via smart locks or key safes, with detailed arrival instructions provided prior to your stay. Some luxury properties, however, have dedicated on-site staff who will personally welcome you upon arrival. Availability of self check-in or in-person reception depends on the specific property.
Absolutely. Every residence is professionally cleaned and prepared to luxury hospitality standards prior to each arrival.
Minimum stay requirements vary depending on the residence and season. Please refer to the individual listing for details.
Pet policies vary by residence. Please review the listing details or contact us prior to booking.
Many residences offer private or designated parking. Parking details are outlined in each listing.
Yes. Our residences are ideal for executive and corporate stays, offering high-speed Wi-Fi, comfortable workspaces, and prime locations.
To preserve the integrity of our residences and respect neighboring communities, parties and events are strictly prohibited unless prior written approval is granted.
Yes. Our guest services team is available throughout your stay for assistance, recommendations, or urgent matters.
Yes. We offer tailored arrangements and preferred rates for extended stays, corporate bookings, and relocations.
Yes. A refundable security deposit is required for most residences to maintain the exceptional standard of our homes.
The amount varies depending on the residence, length of stay, and booking profile. The exact amount is disclosed prior to confirmation.
The security deposit is collected via a secure payment button using a credit card prior to arrival and is held until the check-out inspection is completed. No funds are charged unless damage is reported or deductions are required.
If the residence is returned in excellent condition and house guidelines are observed, the authorization is released within 7-14 business days, depending on your bank.
Deductions may occur in rare cases involving damage, missing items, excessive cleaning, smoking, or unauthorized guests or events.
Yes. Any deductions are communicated clearly, with supporting documentation provided where applicable.
Yes. The security deposit is fully refundable when the residence is returned in accordance with house standards.
Please notify our team within 24 hours of arrival so the matter can be documented and addressed promptly.
